1. Introduction
Access the personal data we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your data where lawful
Restrict or object to certain types of processing
Request data portability
Withdraw consent for marketing communications at any time
To exercise these rights, please contact us at: djgjewellery@protonmail.com
2. Information We Collect
We may collect and process the following types of personal data:
Identity Data: name and title
Contact Data: email address, billing address, delivery address, and phone number
Transaction Data: details of purchases and payment information (processed securely by trusted payment providers)
Technical and Usage Data: IP address, browser type, pages visited, and general browsing behaviour (via cookies and analytics tools)
Marketing Data: preferences for receiving newsletters or promotional communications
3. How We Collect Your Data
We collect personal data in the following ways:
Directly from you: when you place an order, contact us, or subscribe to updates
Automatically: through cookies and analytics tools when you browse our website
From third parties: such as payment processors and delivery partners involved in completing your order
4. How We Use Your Data
We use your personal data to:
Process and fulfil orders
Communicate with you regarding purchases or enquiries
Provide customer support and manage returns
Send marketing emails, where you have opted in
Improve our website, services, and customer experience
Comply with legal obligations, including tax and fraud prevention
Lawful Bases for Processing
We process personal data under the following lawful bases:
Contractual necessity: to provide goods or services
Legal obligation: to comply with UK legal and tax requirements
Legitimate interests: for business operations, site performance, and fraud prevention
Consent: where you opt in to receive marketing communications
5. Cookies and Tracking
We use cookies to provide essential website functionality, remember user preferences, and analyse website traffic.
You can manage or delete cookies at any time through your browser settings. Essential cookies are required for the website to function correctly, while optional analytics cookies help us improve performance.
6. Sharing Your Data
Your personal data is shared only when necessary, including with:
Payment processors to handle secure transactions
Courier and delivery services to fulfil orders
Technical and hosting providers to maintain our website
Legal or regulatory authorities where required by law
All third parties are required to handle your data securely and only for the purpose for which it was provided.
7. International Data Transfers
In some cases, personal data may be transferred or stored outside the United Kingdom (for example, by secure hosting providers or international couriers).
Where this occurs, appropriate safeguards are in place to ensure your data remains protected in accordance with UK data protection laws.
8. Data Retention
We retain personal data only for as long as necessary to:
Process and deliver orders
Comply with UK tax, accounting, and legal obligations
Order-related information is typically retained for up to six years, after which it is securely deleted or anonymised.
9. Your Rights
Under the UK GDPR and the Data (Use and Access) Act 2025, you have the right to:
Access the personal data we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your data where lawful
Restrict or object to certain types of processing
Request data portability
Withdraw consent for marketing communications at any time
To exercise these rights, please contact us at: djgjewellery@protonmail.com